Refund Eligibility
Customers may request a refund if:
- The wrong item was delivered.
- The item delivered is damaged or defective.
- The order cannot be fulfilled by our team.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after order confirmation.
- Incorrect orders placed by the customer.
- Products already opened or used where applicable.
Refund Request Timeline
All refund requests must be made within 24 hours of receiving the order.
Refund Process
To request a refund, customers should contact our support team with:
- Order number
- Proof of payment
- Description/photo of the issue where applicable
Approved refunds will be processed through the original payment method within 3–7 business days.
Contact Information
Call or WhatsApp
0789 631075